Time spent
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Helps with understanding the labor costs associated with specific tasks or projects. Identifying trends in time spent can help in future budgeting and resource allocation.
Average time to resolution
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Understanding how much time is typically spent on issue resolution aids in resource planning and cost projections. It helps in identifying bottlenecks or areas that may require additional resources or process improvements.
Estimation Accuracy
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Evaluate the accuracy of work estimates provided by team members, aiding in project budgeting. Analysis of estimation accuracy helps in refining future project plans and ensuring realistic budget allocations. It provides insights into the effectiveness of cost forecasting within projects.