Customer support
- Anna Yermolenko
- Anastasiia Kovalenko
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Issues list
The report presents issues in a tabular format, making it easy for team members to scan through and locate specific information. This convenient representation aids in quick decision-making and prioritization of tasks. Customer support teams can use this report to track the status of each issue, monitor the progress of ongoing cases, and ensure that they are meeting service level agreements for issue resolution.
Timesheet
Enhances accountability by providing a detailed breakdown of how time is allocated to different tasks or support activities, helping teams optimize their workflows for increased productivity. Allows supervisors or managers to evaluate the performance of individual team members based on their time logs. Assists in tracking billable hours for customer support services, especially if the support team is working on client projects or providing premium support.