Created vs resolved

Owned by Binyam Getachew (Unlicensed)
Last updated: Nov 19, 2024 by Anna Yermolenko
4 min read

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Report Usage

This report comes in the form of a line chart report. It represents a created issues trend and resolved issues trend for the chosen current period. On the Y-axis user can see the number of issues. On the X-axis user can see the Start and End date.

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Specific functionality:

  • On the report card, we can additionally add the Unresolved trend line. It shows the trend between created and resolved tasks.

  • Labels can be added and removed. While they are added the user can see the number of tasks created or resolved at a certain period.

  • When hovering the label tooltip appears. It shows the selected date, and ratio of created issues to resolved issues on this day and by this day.

  • Under the name of the report, the user can see the number of Issues created and Issues resolved for chosen days.

  • To review all tickets Created or Resolved on a certain date, open a sub-table by clicking on a label.

  • Above the table user can see the name of the selected option, total number of issues, and a link to the issue navigator in Jira.

  • By clicking on the issue`s key, the user will be redirected to this issue directly.

  • The user is given the opportunity to sort all the columns and also change their sizes if necessary.

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If the labels are positioned one above the other, clicking on them will display a pop-up with options.

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Setting up a report

The report has 4 tabs of configurations: Data source, Parameters, Display, Description.

Data source

Configure and manage the source of data for generating reports.

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The project field lets the user choose from which project issues will come from. By default, it is set as a project where the app was opened.
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The saved filter field lets the user filter issues by existing filters.
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The JQL field lets user filter issues by using JQL requests. The report uses Atlassian’s JQL component so it has syntax checking and auto-complete implemented. When the user finishes inserting the JQL the user can validate the JQL using the button underneath the input. Number of issues is clickable. By clicking, the user is redirected to the page with a list of issues in the Jira project.

Parameters

Allow users to tailor the report to their specific needs and preferences.

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Rolling Days determines the timeframe for data display, indicating the number of most recent days shown in the report. Default value for this field is 30.

Period determines the time unit by which the data will be grouped and shown as labels on the line. The default value for this field is Days.

Display

Manage the visual appearance and presentation of the report, including the visibility of specific elements and the formatting of data.

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In this tab, the user can enable/disable the function to show the unresolved trend line by using the Show unresolved trend toggle.

The Show label toggle enables/disables the dots that indicate a chosen period value. Thus, when this function is disabled, only a line should be displayed. By default, it is enabled.

Description

It serves as a space where users can provide context, explanations, and additional information about the report.

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Description lets the user add any additional information no more than 500 characters about the created report.
The description will be presented directly on the report card above the chart (in case of its presence).